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And what does this mean to you and your company/business? Most likely you have already started using or thinking about it. However, the important question is how do you start? Should you first create a business case to convince management OR should you start in pockets as a POC (Proof Of Concept) and demonstrate the value to your stakeholders? Or should you take a big bang approach and create an Automation Framework?
According to Forrester – “The impact of the next waves of the automation revolution promises to be more pervasive across the economy, enterprise, and business functions. AI components that use computer vision, machine learning, and natural language processing have now stepped up the game. Robotic process automation (RPA), for example, is surging for low-complexity tasks, and virtual agents are handling more customer self-service. The business case is overwhelming: Enable a conversational interface to advance customer experiences, drive the top line by advancing existing products and inventing new ones, and create a margin expansion engine.”
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