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Banking & Insurance

What You Get

One view of holdings, cases, and relationships

coverage hierarchy and ownership

Customer self-service and partner / Direct Selling Agent workspace

Reusable links to core, loan, card, bureau, and
payments

Foundation 360

Customer & Relationship Platform

Core banking systems weren’t built to show the full customer relationship. Foundation 360 unifies fragmented account data into a single Agentforce view without replacing what’s already running. Relationship teams see one customer, one truth not five disconnected systems. One accurate picture, built on top of what you already have.

Growth Engine

Onboarding & Lending Workbench

Account onboarding and lending shouldn’t take weeks of manual handoffs. Growth Engine digitizes onboarding, lending workbenches, and partner channels natively on Salesforce. Funding moves faster because approvals do. Less paperwork. Faster approvals. More deals closed.

What You Get

Guided capture, eligibility, electronic signature

One queue, dual control, artificial intelligence assist

Attrition signals and win-back journeys

Attribution and trusted payouts

What You Get

Buckets, promises, cure journeys,
hardship flags

Limits, closures, disputes, document requests

Omnichannel deflection and copilots

Jurisdiction-correct, auditable correspondence

Service & Collections

Connected Banking Operations

Collections and contact‑centre service demand speed and context banking‑trained AI delivers both. Service & Collections modernizes operations, connected directly to core banking systems. Agents get context instantly; customers get faster resolutions. Smarter conversations, better recovery rates.

Trust & Data

Compliance & Data Activation

KYC, AML, and consent management eat up hours when customer data lives in silos. Trust & Data unifies customer profiles and automates screening in one connected place. Compliance teams move faster without cutting corners. One source of truth, fully audit‑ready, built for compliance at scale.

What You Get

Anti-Money Laundering, and Sanctions case overlay

Unified profile, consent, journey triggers

Encryption, audit, retention from day one

Smart Bots Built for Real Impact

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